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How to use the shopping cart
- Used vinyl records condition
- Order & Payment info
- Shipping
- Return policy
- Security & Privacy
Comments / suggestions
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- General sales policy
All merchandise is guaranteed to be in the condition stated. If an item is "new", it is guaranteed to be free from manufacturer defects. If an item is used, it is guaranteed to be in the condition stated on our used vinyl records condition page (near mint, very good, etc.), in some cases additional descriptions regarding the condition might be noted (in the product info) on our website.
Grooveonline will accept returns on merchandise sold only under the following conditions:
Timeliness of return
All return matters must be handled in a timely fashion. Customers have 1 week from the receipt of the order to communicate with Grooveonline regarding any complaints. It is important that all items are inspected upon receiving the order, that any reserve are mentioned to the shipping company and that any complaints are directed to Grooveonline immediately. Also, once a return request has been made and accepted by Grooveonline, the customer has 1 week to return the merchandise for a refund or replacement. Grooveonline cannot be responsible for merchandise that remains in the customer's possession for an unusual amount of time.
Defects (for new items)
If a new LP or CD purchased at Grooveonline is defective due to an error by the manufacturer, we will replace that item with another copy. If there is not another copy of that item in stock, we will offer a credit for the cost of the item towards the purchase of another item.
Misrepresentation
If Grooveonline has accidentally misrepresented one of our titles in a website listing - a return for credit may be proposed, at the discretion of the Grooveonline Returns Department. Examples of misrepresentation may include the following:
Incorrectly listing song titles for a particular release, incorrectly listing specific material characteristics (double album, original pressing, etc) of a particular release.
Processing Error
If an error has occurred in a customer order at the fault of Grooveonline, then Grooveonline will accept the item back for a refund or credit. However, if an error occurs at the fault of the customer ordering an item, Grooveonline cannot be held responsible.
Shipping Error
If an order is damaged or mishandled due to an error by our shipping company, we will replace any damaged items. However, the return must be handled in a way that allows for proper survey of the damage caused. Contact the Returns Department for more information.
Shipping Damage
Grooveonline is committed to getting you your records and CDs in the best possible condition. All packages are insured, and we will gladly process a claim for any damage that is large enough to cause a significant change in the playability or collectability of an item. Damage claims for these problems include: broken records, cracked CDs, warped records, and severely ripped or folded record jackets.
However, please be aware that in the process of shipping goods to you, some slight wear might occasionally occur during the shipping process. While this sort of wear is not something we endorse, it is sometimes an inevitable fact of shipping items to you, and unfortunately, there is nothing we can do about it. Wear such as this might include: slightly crinkled corners on record covers, a cracked hinge or 'tooth' on a CD jewel case, some slight seam splitting on LP jackets, and other small cosmetic matters. With instances such as these, we may be able to help you in some ways, such as sending you a replacement jewel case with your next order, although this won't always be the case. We try as hard as we can to sell you only perfect goods, and we pack them as well as possible, but please be aware that whatever we do, some small cosmetic damage might occur as part of the shipping process.
We will gladly replace any items that experience major defects from shipping, but we cannot do so for items that only experience small cosmetic ones. If you need everything you buy to be totally perfect, we recommend that you only purchase items 'in person' at a store where you can inspect them yourself.
In all cases, possible returns should be discussed with Grooveonline before any action is taken. Returns must be authorized with the Grooveonline Returns Department before they are sent to us. Unauthorized returns will not be accepted. The Returns Department can be reached by email.
Grooveonline does not refund or replace merchandise for the following: :
Issues of Taste
Grooveonline cannot be held responsible for individual instances of personal taste. Popular music is a wide and varied array of different styles and preferences, and particular likes and dislikes are the province of the individual, not the music industry in general. If a customer is dissatisfied with the artistic component of a specific title, they should take the matter up with the artist who produced the album or CD.
Customer Error
Grooveonline cannot be held responsible for items that were purchased in error by a customer. We will make every effort to help a customer make the right choice when they are looking for a specific title, but once the item has been purchased, we cannot be held responsible if the customer has made a mistake in their choice.
There will be minor exceptions to these policies if a "new" item purchased from Grooveonline is still in the original shrink-wrap, and if it shows no additional signs of wear incurred in the item's tenure with a customer. If an item has been opened or played by a customer, however, we cannot accept the item back for return.
These policies are not meant to penalize the customers of Grooveonline, but only to ensure that they make the correct choices before purchasing an item.
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